By Phone

Contact by phone Phone Number
Member Connections – 7am to 5pm CT, M-F 800-284-6328
Bill Payment/Popmoney Support – 6am to midnight CT, 7 days a week 855-455-0132
Debit/ATM Card PIN Reset 800-388-1123
Lost/Stolen Debit/ATM Cards 800-472-3272
Lost/Stolen Credit Cards 866-234-4691
Lost/Stolen ATIRAgift Mastercard® Gift Cards 800-721-3978
Lost/Stolen ATIRAreload Mastercard® Reload Cards 866-466-0058
24 Hour Phone Access 800-284-6328
After hours Shared Branching service center locator 800-919-2872
Credit Cards Member Service 866-234-4691
BALANCE representatives 888-456-2227
LifeStages and FraudScout Identity Management Services 800-284-6328
Branch Locations Direct Dial
Mill City Twin Cities 763-764-6900
Cedar Rapids, IA 319-390-2430
Hannibal, MO 573-248-1165
Murfreesboro, TN 615-225-1600

Phone Services

24-Hour Phone Access

Our free phone access system is available 24 hours a day, 7 days a week and from anywhere in the world. This system allows you to make account balance inquiries, authorize check withdrawals, transfer money from one account to another, and make loan advances by check or transfer.

It is a fast and easy way to get account information with a touch tone telephone. To get your PIN, call Member Connections at 800-284-6328. Once your PIN is set up you will use the same phone number to access the system.

Member Connections

Personalized service is what Member Connections is all about. When you call the credit union at 800-284-6328, you will speak to a Member Connections Representative who can assist you with whatever need you have regarding your account or opening a new one. From loans to savings, certificates to mortgage loans, you can get your questions answered here – your way.


In an effort to better serve members whose first language of choice is not English, Member Connections has access to Tele-Interpreters. Tele-Interpreters provides phone interpreting services for businesses throughout the country, and has a solid reputation for delivering great service. All you need to do is call us at 800-284-6328 and we do the rest. Tele-Interpreters is versed in over 100 languages and may assist hearing-impaired members as well.

After-Hours Loan by Phone Access

Whenever the credit union is closed, you may call 888-270-9027 and one of our friendly loan representatives will help you with any loan request, on the spot, 7 days a week.

2018 Holiday Schedule
November 22, 2018 – all offices closed Thanksgiving
November 23, 2018 – all offices closed except Minnetonka Drive Up Day after Thanksgiving
November 23, 2018 – Minnetonka Drive Up open 9:00 am to Noon Day after Thanksgiving
December 24 and 25, 2018 – all offices closed Christmas
December 31 – all offices closed New Year’s Eve
2019 Holiday Schedule
January 1, 2019 New Year’s Day
January 21, 2019 Martin Luther King Jr. Day
February 18, 2019 Presidents’ Day
May 27, 2019 Memorial Day
July 4, 2019 Independence Day
September 2, 2019 Labor Day
October 14, 2019 Columbus Day
November 11, 2019 Veterans’ Day
November 28, 2019 Thanksgiving Day
December 25, 2019 Christmas Day
January 1, 2020 New Year’s Day